Privacy Policy

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Privacy Policy for Lexicon Real Estate Management, LLC d/b/a Maple Leaf Apartments

Effective Date: October 13, 2025

This Privacy Policy explains how Lexicon Real Estate Management, LLC d/b/a Maple Leaf Apartments (“Maple Leaf Apartments,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website, online forms (including rental applications, maintenance and showing requests, Tenant Web Access), and our text messaging services (the “Services”). This Policy applies to residents, applicants, prospective residents, and visitors in Will County, Illinois.

We do not sell your personal information. We may share information with service providers and other permitted recipients as described below.

1. Information We Collect

  • Contact Information: Mobile phone number, name, email, postal address, unit number (if applicable).
  • Submission & Account Data: Information you submit through applications, maintenance requests, showing requests, Tenant Web Access, reservations, or other forms.
  • Communications Content: Messages you send to us and our responses.
  • Technical/Usage Data: Basic interaction metadata (e.g., time/date of messages, delivery status).
  • Optional Information: Any additional details you choose to provide to help us serve you.

We do not intentionally collect biometric identifiers. If in the future any biometric information were contemplated, we would comply with Illinois law (including BIPA) and provide separate notice and consent.

2. How We Use Your Information

We use information to:

  1. Provide the Services, including sending/receiving texts and account, property, or community updates.
  2. Operate, maintain, and improve our website and resident services.
  3. Respond to requests, schedule showings, coordinate maintenance, and deliver customer support.
  4. Send important notices (e.g., emergencies, safety, outages, policy changes).
  5. Send optional marketing/announcements (events, promotions, community news), subject to your opt-out rights.
  6. Protect our rights, enforce agreements, comply with law, and prevent fraud or misuse.

We may aggregate or de-identify information for analytics and service improvement.

3. Text Message Program (TCPA/CTIA)

By providing your mobile number and opting in (electronically or in writing), you consent to receive text messages related to the Services.

  • Message frequency varies. Message and data rates may apply.
  • Opt-Out: Reply STOP to cancel. You may also contact us (see Section 10).
  • Help: Reply HELP for assistance.
  • Carriers are not liable for delayed or undelivered messages.
  • Your consent to receive automated texts is not a condition of renting or receiving services, and you may transact with us through other channels.

4. How We Share Information (No Sale)

We do not sell personal information. We may share information only as follows:

  • Service Providers/Vendors: SMS gateways, property management platforms, maintenance contractors, IT/hosting, payment and accounting providers—solely to perform services for us under confidentiality and security obligations.
  • Professional Advisors: Our attorneys, accountants, and auditors for legitimate business and legal purposes.
  • Legal & Safety: To comply with law, subpoena, court order, or lawful law-enforcement request; to protect the rights, property, or safety of residents, our community, or the public; to enforce leases and community rules.
  • Business Transfers: In connection with a merger, financing, or sale/transfer of assets, subject to continued protection of your information.

We do not permit third parties to use your information for their own independent marketing without your consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to operate the Services, manage our community, comply with legal obligations, resolve disputes, and enforce agreements.

  • Typical retention for text contact records is for the duration of residency or active inquiry plus a reasonable period (e.g., up to 24 months after the last interaction), unless a longer period is required by law or for a legal hold.

7. Your Choices & Rights

  • Opt-Out of Texts: Reply STOP at any time.
  • Update Your Information: Contact us to correct or update your contact details.
  • Marketing Preferences: You may opt-out of promotional messages; we may still send non-marketing or urgent community/operational notices.

Residents with specific legal rights under certain privacy statutes may exercise them to the extent those laws apply.

8. Children’s Privacy

Our Services are not directed to children under 13. If we learn we have collected information from a child under 13 without verifiable parental consent, we will delete it.

9. Third-Party Links & Services

Our website or messages may link to third-party sites or services we do not control. Their privacy practices govern their handling of your data.

10. Contact Us

Maple Leaf Apartments
759 Burr Oak Lane
University Park, IL 60484
Tel: 708-534-6501
Email: info@Mapleleafapts.net

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy with a new effective date and, where required, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

12. Governing Law; Venue

This Policy and any dispute arising from it are governed by the laws of the State of Illinois, without regard to conflicts of law principles. Venue lies in the state courts of Will County, Illinois (and, where federal jurisdiction exists, the U.S. District Court for the Northern District of Illinois).

Plain-English Promise

  • No sale of your data.
  • Sharing is limited to vendors acting on our behalf, our professional advisors, and where required by law or court order.
  • You control marketing texts (STOP to opt-out; HELP for help).
  • Security and retention are handled with reasonable, lawful safeguards.